Privacy Policy

Last updated: February 13, 2026

This Privacy Policy describes how Crime Fixer LLC ("Crime Fixer", "we", "us", "our") collects, uses, and shares information when you visit www.crimefixer.com, use our client portal, communicate with us, or otherwise interact with our services (collectively, the "Services").

1. Information We Collect

We collect information in the following ways:

Information you provide

• Contact information (such as name, email address, and phone number).
• Account and profile information (such as login credentials and verification details).
• Consultation and case-related information you choose to share (which may include sensitive details).
• Communications (such as messages, emails, and call notes).

Information collected automatically

• Device and usage information (such as IP address, browser type, pages viewed, and approximate location derived from IP).
• Cookies and similar technologies (see "Cookies, Analytics, and Advertising" below).

Information from third parties

• Payment confirmation and subscription status from payment processors (we do not receive full payment card details).
• Analytics and advertising information from providers that help us understand traffic and measure marketing performance.

Information about other individuals

As part of providing investigative or security-related services, you may provide information about other individuals. You represent that you have the legal right to share that information with us for the requested purpose.

2. How We Use Information

We use information to:

• Provide and operate the Services, including scheduling consultations and supporting portal access.
• Process transactions and send service-related notices (such as booking confirmations and billing updates).
• Communicate with you, respond to requests, and provide customer support.
• Improve, secure, and maintain the Services, including fraud prevention and abuse detection.
• Comply with legal obligations and enforce our Terms.

3. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With vendors who help us operate the Services (for example, hosting, analytics, customer support, and payment processing), under appropriate confidentiality and security obligations.
• Legal and safety: If required by law, court order, or governmental request; or to protect the safety, rights, and property of Crime Fixer, our clients, or others.
• With your direction: When you ask us to share information (for example, with your attorney).
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to customary protections.

4. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the Services and understand how visitors use our site. We may also use pixels or tags for advertising measurement. Our site may use the following third-party tools:

• Google Analytics
• Hotjar
• Meta (Facebook) Pixel
• X (Twitter) advertising tags
• Google Maps (loaded only when map content is available on a page)

You can control cookies through your browser settings. Blocking certain cookies may impact site functionality.

5. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the context in which it was collected.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and to opt out of certain processing such as targeted advertising. You may also opt out of non-essential marketing communications by following the instructions in our messages.

To make a request, contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling requests.

8. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can address it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the "Last updated" date and may provide additional notice where appropriate.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

• Phone: (206) 557-8572
• Mail: Crime Fixer LLC, 400 University Street, Seattle, WA 98101, USA