Protect the people and places you care about

You select an area or crime hotspot for us to scout. We scout on foot, by vehicle, or with a drone, searching for criminal activity and threats to safety and documenting what we find.

If we observe a crime in progress during Scout work, we contact you and law enforcement and provide live incident advice. If we observe a serious crime where someone's life is in danger and the legal requirements for a citizen's arrest are met, we may intervene and detain the person committing the crime until law enforcement arrives. We limit force and detention to what is reasonably necessary.

You can specify preferred days and times for Scout work. You can also set a privacy schedule for specific days, times, and locations when or where you don’t want us to perform Scout work.

You select a crime hotspot for us to work on throughout the month. We run a campaign to disrupt criminal activity at that hotspot.

Disrupt may include anonymous warning letters that describe the criminal activity we have documented, request that it stop, and explain that evidence may be provided to law enforcement. The letters are carefully crafted and delivered to avoid revealing your involvement.

We aim to disrupt, hinder, and remove someone’s ability to commit crimes. We provide evidence to pursue (a) restricting their access to illegal resources by having the people they buy, sell, or trade with arrested, (b) having their business shut down for regulatory violations, (c) cutting off their financial benefits by proving their claims are fraudulent, and (d) having their vehicle impounded for driving without a license or having unpaid traffic infractions.

As time and resources allow, we may follow the covered person between locations within our service area to watch for threats along the route. You can specify locations and preferred dates and times.

24/7 · 1 accepted session up to 1 hour per paid month. Acceptance is required; unused time does not carry over.

Standby sessions are available 24/7 and can take place at any hour. During an accepted session, we stay available to communicate by call, text, audio, or video while the covered person anticipates a possible incident or a situation makes them feel uneasy. We confirm the start time and communication method before the session begins; a request alone does not start a session or reserve availability.

You can request that we keep chatting with the covered person until they feel safe or to check back in with them at a specific time during the agreed monitoring period to ensure everything is okay. If something happens during our chat, or they don’t respond during the check-in time, we’ll assess the situation. If we can’t reach them during our chat or at a check-in, we’ll contact law enforcement and their emergency contacts.

Standby is remote readiness, not on-site attendance, unlimited contact, or continuous dedicated investigator time outside an accepted session. The connectivity, software, and simultaneous serious-event limitations described in the Limits section also apply to Standby. Ordinary service questions, requests, and information you provide do not by themselves start a paid Standby session. Receiving or responding to automatic device safety alerts described in Dispatch does not start a Standby session or use its included time.

24/7 · 1 accepted activation up to 1 hour per paid month. Acceptance is required; unused time does not carry over.

Dispatch is available 24/7, and accepted responses can take place at any hour. If you witness a crime, notice suspicious activity, or the covered person is in a situation that makes them feel unsafe, you can call, text, or video chat with us. An incident may also be identified through Overwatch, compatible device alerts, an accepted Standby session (including a missed check-in), or an SOS we receive from the covered person's configured pager, watch, or phone. When we accept the incident, we immediately contact you, assess the situation, and dispatch a private investigator to the location of the incident if an on-site response is needed. If we dispatch an investigator, we stay on the line to monitor the situation and provide real-time advice until we arrive.

We may also contact law enforcement.

We use location information from compatible phones, smartwatches, tags, dash cams, and other location devices that you connect to us to locate the covered person or their vehicle during an incident. A compatible dash cam's built-in GPS tracker can show us the covered person's vehicle location in real time. There is no limit on the number of other supported devices connected for location information and alerts.

Supported dash cams can alert us to impacts and collisions whether the vehicle is parked or in motion. We also receive crash alerts, vital-sign alerts, and fall-detection alerts from compatible devices and apps that you connect to us. When a serious event is detected, we can alert emergency services and escalate it to a licensed private investigator for live review and remote response. If we can't reach the covered person after a serious safety alert, we'll contact law enforcement and their emergency contacts.

We interrupt criminal activity in progress during an investigator response by using aerial drones, strobe lights, and smoke/sound grenades to disrupt the person committing the crime.

We detain a person for law enforcement when there is a legal basis to do so. We limit force and detention to what is reasonably necessary. When necessary, we may use pepper spray to disorient them, tasers to incapacitate them, and restraints to immobilize them.

If the suspects flee the scene of an incident, we'll follow them on foot, in our vehicles, or with aerial drones.

Rescue during an accepted Cover Dispatch response is for the covered person only. We can locate them if they’re lost, missing, kidnapped, or being controlled/trafficked by criminals. We safely extract the person from danger, with their consent, and transport them to law enforcement or another safe location.

AI processing of connected device alerts is available if you allow AI and can operate 24/7 once connected and configured. This AI integration is experimental and is still being optimized. It may miss events or produce false alerts. Human review of AI alerts is provided as time and resources allow. We do not promise compatibility with every device or detection of every event.

If authorities fail to respond and/or pursue action after clear evidence of criminal activity relating to the covered person or selected location has been provided to them, we can run a campaign to press them to take action. We document the evidence provided, the action requested, and any response or lack of response we can verify, and follow up with the police department, agency leadership, mayor's office, or other appropriate officials.

Our campaign may include follow-up reporting on our website and social media; distributing evidence of the subject's illegal activities to media outlets, local news stations, and influencers; paid advertising, including social media ads; flyers; mailed letters; neighborhood canvassing; petitions; and coordination with independent attorneys to evaluate and pursue legally supported lawsuits against the appropriate government entity or other responsible party.

Paid campaign expenses require your separate approval and payment as described in Expenses. You retain and pay any attorney under a separate scope and fee agreement; attorney fees and litigation costs are additional and require your approval. The attorney determines whether to accept the matter and pursue legal action.

We obtain your approval by text message or email for the evidence to be released and the publication channels before distributing it publicly.

Privacy is provided remotely for the covered person.

Scan

We provide monthly scans using manual methods and AI for exposed personal information. The scans check search engines, social media platforms, data broker sites, people-search websites, public web indexes, and data leak/breach databases for the covered person's name, aliases, usernames, date of birth, photos, videos, phone numbers, email addresses, home addresses, previous addresses, social media and dating profiles, employment and business information, property information, exposed connections to family, friends, and associates, news articles, and additional personal information. We send you our findings and updates and alert you when we find new exposure so you can take action.

This AI integration is experimental and is still being optimized. Human review of AI alerts is provided as time and resources allow.

Erase

We request the removal of any exposed personal information discovered during Scan, including blurring or removal of images of the covered person's property from online maps and street-view services.

Poison

We use data poisoning to publish decoy personal information online, including fake profiles, photos, videos, aliases, usernames, biographies, email addresses, phone numbers, mailing addresses, and location details. This creates conflicting information to make the covered person's real identity, contact details, and whereabouts harder to establish.

Ghost

We plan and map travel routes that reduce the covered person's exposure to mass-surveillance systems, including CCTV networks, license plate readers, facial-recognition cameras, and toll-road tracking. Routes are customized to their daily commute and frequent destinations.

We provide advice and remotely set up compatible accounts, devices, and services to make more private payments, protect their debit cards, credit cards, bank accounts, financial accounts, and payment accounts, and use secure communications. This includes setting up separate email accounts, phone numbers, phones, and payment methods, and adjusting privacy and security settings, including app and online account settings, to maximize the covered person's privacy.

We'll test your security systems on the days and times you approve.

We will assess your locks, doors, windows, alarm systems, security cameras, and electronic devices by attempting to find unsecured access points.

This includes checking camera positions and whether people’s faces can be identified in the recordings; whether someone could cut or unplug camera power or internet cables; whether locks and windows can be opened; and whether doors can be bypassed because of poor alignment or weaknesses in their latches or strike plates.

Non-destructive tools will be used to gain entry and hack security systems during our test.

We can also assess your staff and/or security guards' ability to detect threats by attempting to reach a specific point on your property without being noticed. We document whether they detect and respond to the test.

We'll provide you a checklist of the things we were able to bypass and upgrades you can make to reduce the chance of a criminal bypassing your security measures in future.